November 2026
Park Hyatt Tokyo vs Andaz Tokyo: Which Property Is Better?
Between Tokyo's two big-name Hyatts, I'd sleep at the Andaz, where Tokyo Tower fills the window and the hot tubs and sauna cost nothing extra. The Park Hyatt has a far better bar and a newer room, but that room is bland and it usually costs more, so I'd only go there for a drink and the jazz.
Better overall hotel: The Andaz
We opened the door of our room at the Andaz Tokyo and Tokyo Tower was right there, filling the middle of the glass. I spent most of that stay on the sofa under the window. The hotel is at the top of the Toranomon Hills tower, between Ginza and Roppongi, and it opened in 2014. The Park Hyatt Tokyo is across the city in Shinjuku, and it reopened in December 2025 after nineteen months of work. I walked into our suite there hoping for some of Lost in Translation's glamour and found taupe. These are the two Tokyo Hyatts people ask me about most, and I'd sleep at the Andaz.
The Park Hyatt is the one to book if the New York Bar is the reason for your trip, or if you want everything in your room to be new. Even then, I'd be tempted to sleep at the Andaz and take a taxi over for the jazz, because the bar is open to everyone.
Better rooms: The Andaz
Neither room is a great one. The Andaz's King Room with Tower View is 50 square metres, with white washi-style panels framed in walnut and a long sofa under the window. Its design hasn't changed since 2014, though, and I really didn't like the olive-green carpet. The bed is FIRM, too (ask for a topper). The Park Hyatt's Deluxe is a little bigger at 55 square metres, and it was all redone in the renovation. But it's taupe and black lacquer from wall to wall, and I could have been in a smart business hotel anywhere. I'd take the older room, because you can see Tokyo Tower from the bed…lit orange one night we were there and rainbow the next.
Better bathroom: The Park Hyatt
The Park Hyatt's bathroom is long and calm in sand-coloured stone, with two basins, Aesop by the taps and a deep tub under a big framed painting. The Andaz has a good tub of its own, big and round, behind glass with the rain shower (it would fit two). But there's only one basin, so we took turns in the morning, and the Park Hyatt's bathroom feels like the more expensive one.
Better service: The Andaz, just
Nobody queues at a counter at the Andaz. Someone sat us down at a table with a welcome drink, and check-in felt like a conversation. Everyone we dealt with was warm and easy to talk to. It's a hands-off kind of service, though, and nobody offered to plan anything for us. At the Park Hyatt everyone was good at their job and the concierge found us everything we asked for, but nobody learned our names. It's close, and the Andaz was the friendlier of the two.
Better bar: The Park Hyatt
The Park Hyatt wins this one easily. The New York Bar is up on its 52nd floor, with a singer and band out front and Shinjuku lit to the horizon behind them, and it's the best room in either hotel. They don't take reservations, so get the concierge to put you on the guest list. The Andaz's Rooftop Bar is on a 52nd floor too, with a half-open terrace looking out to Tokyo Bay and the Rainbow Bridge. The view is great, but people smoke on the terrace, and it isn't always open. I'd have one drink there at sunset and save the proper night out for Shinjuku.
Better food: The Park Hyatt, except breakfast
Our best meal in either hotel was dinner at Kozue, the Park Hyatt's Japanese restaurant, where the clay-pot rice is cooked at your table at the end. Dinner at the Andaz's Tavern was only fine, and it's expensive for what you get. Breakfast goes the other way. The Andaz does a buffet plus dishes cooked to order, and I'd happily eat its Japanese set again, with salmon roe over rice and a bowl of noodles. The Park Hyatt's breakfast at Girandole looked lovely and tasted ordinary, apart from the pastries (get the strawberry cruffin).
Better pool and spa: The Andaz
The Andaz's AO Spa & Club is down on the 37th floor, and hotel guests get in free. There's a 20-metre lap pool, a few hot tubs (one of them fizzy with carbonated water), a sauna and a cold plunge, and after a day of walking I went from the cold plunge to the hot tub and back again. Club members and people who live in the tower use it too, so go early in the morning. The Park Hyatt's spa is very good, with marble baths and strong jets, but most hotel guests pay to use it. Its 20-metre pool sits under a glass pyramid on the 47th floor, and it's a bit gym-like up close.
Better location: The Andaz
Both hotels are in office districts that go dead at night, so neither one puts Tokyo's buzz outside the door. The Andaz is much easier for trains. Its tower is linked underground to Toranomon Hills station on the Hibiya line, which runs straight to Ginza, Tsukiji and Roppongi, and you never have to step outside to reach it. Haneda is 20 to 30 minutes away by taxi. The Park Hyatt is 10 to 15 minutes' walk from Shinjuku Station, the free shuttle only seats nine, and we ended up in taxis most of the time.
Better value: The Andaz
Neither is good value on a busy date. The Andaz usually costs a good deal less, though, and the pool, the hot tubs and a lounge with wine in the evening all come with the room. At the Park Hyatt you pay more for a blander room, and the best thing in the building is a bar anyone can walk into. I'd book the Andaz on a quiet date, when the price is fair. If it's high on your dates, the Palace Hotel gives you a better room in a better spot. My other Tokyo reviews live on my Japan page.