the heart of our travel experience
Meet The Heart Beat
They are there when we check-in
They remember our name
They offer local insight
They share stories we cherish
Canopy by Hilton Portland Waterfront
Waikiki, Oahu, Hawaii
Director of Cultural Enrichment
Mac Kee France
Nevis, West Indies
Four Seasons Resort Nevis
Director of Guest Experiences
“He’s basically the mayor of Nevis,” Mac Kee’s colleague told me.
Botaniq Castle of Tura
Larry and Bunny
West Glacier, Montana
The Great Bear Inn
Director of Culture and Impact
Jimmy and Noreen
County Kerry, Ireland
The Forest of the Roses
21C Museum Hotel Chicago
Hotel Museum Manager
Cappadocia Region, Turkey
Until a few years ago, I used to live in Turkey and took the opportunity to travel extensively around the country. One of my favorite destinations was Antalya.
La Paz, Baja Sur Mexico
CostaBaja Resort and Spa
Puerto Vallarta, Mexico
Marriott Puerto Vallarta
g.Vino City Wine Hotel
Our Mission is Connection
Finding the spirit of a place through those who make our vacation last a lifetime.
As a freelance journalist, I have spent my time traveling solo, which has given me the opportunity to really talk to the people I meet along the way. Specifically, the faces I’d see each day at my hotel or resort.
I fell in love with the stories and genuine warmth of so many people that when I’d get asked about my trip after returning home, I found myself gushing about hotel employees. But rarely did I get the opportunity to write about these sacred human beings. Still, I had this aching. I knew the stories needed to be told.
For me, it’s not the 5-star meals or suites with private pools that linger beyond my departure. Instead, the natural smile, the openness, the thoughtful greetings and gracious gestures are what stay with me.
The way I see it, a brand’s greatest assets are those who put on the uniform each day. Not to carry out a job description, but because service and charisma are who these employees are as human beings.
They are, The Heart of the Hotel.
“Heart workers” play a major role in how a traveler perceives their vacation. In my opinion, interacting with the staff has always been my greatest souvenir. As you read through the profiles, I’m willing to bet you will have a heart worker who comes to mind.
Profound Connections & Deeper Travels
The true beauty of a place lives in those who spend their days making sure you, the guest, has a memorable, relaxing and easy visit. Often these people aren’t just the heart of the hotel but the spirit of the destination. They are proud to be from the very land you are standing on. We can honor that pride by honoring the way in which we visit the places on our bucket lists.