Andaz Tokyo is the hotel to book for Tokyo Tower in your window and a pool, hot tubs and sauna you don't pay extra for. The room is big, with a deep round tub, but its design hasn't changed since 2014, the carpet is an odd green and the bed is firm. Breakfast is very good, dinner and the rooftop bar are only fine, and Toranomon goes dead after 8pm. I'd pick it over the Park Hyatt, and it's usually a good deal cheaper, but book it on a quiet date, because on a busy night it costs too much for what it is. See pictures ↓
Andaz Tokyo Toranomon Hills opened in June 2014 at the top of the Toranomon Hills Mori Tower, a 247-metre skyscraper in the business district between Ginza and Roppongi. It was the first Andaz in Japan. There are 164 rooms on floors 47 to 50, the lobby and the restaurant are on 51, the rooftop bar is on 52, and the pool is down on 37.
I booked it for one reason, really. I'd seen Tokyo Tower in that window in a hundred photos, and I wanted to wake up to it myself. I also wanted to see how it compares with Park Hyatt Tokyo, the other Hyatt everyone asks me about, which I found overrated.
A typical night is about $700. On a quiet date it can drop to around $500, and in the busy seasons it climbs to $1,000 or more. That's usually a good deal less than the Park Hyatt, and more than Hotel Toranomon Hills, the Hyatt next door. I think it's fair value at the lower end. At the top end it's too much for a room that hasn't changed since 2014.
Things I Loved about Andaz Tokyo
Tokyo Tower in the window.
We had a King Room with Tower View, and the tower was right there the second we opened the door. It's so close that it fills the middle of the glass, with the city running out behind it and planes crossing in the distance. There's a long sofa under the window and I more or less lived on it…coffee from the Nespresso machine in the morning, a glass of wine at night. You can see the tower from the bed, too. One night it was lit orange and the next it was a rainbow (I have no idea why, and I LOVED it). The room itself has its issues, more on that below, but this window is the reason to book the hotel.
The arrival.
The entrance at street level is plain and easy to miss. Then you go down a walnut corridor lined with glowing bulbs, step into a lift, and come out on the 51st floor with the whole city in the windows. You don't queue at a counter. Someone sits you down at a table with a welcome drink and checks you in on an iPad, which I liked a lot. The lobby is all washi paper and dark walnut, with a wooden lattice mural by check-in and a timber ribbon sculpture twisting up in front of a glass wall, and there's a soft scent in the air that changes with the season. It opened in 2014 and it still feels like a design hotel.
The lounge and the evening wine.
Right beside check-in is the Andaz Lounge, and it's free for every guest, whatever room you've booked. There's coffee, tea, soft drinks and snacks through the day, and in the evening they put out wine, sake and a few nibbles. The food is simple (the nuts are the best thing on the table) and it fills up fast, so get there when it starts. But a glass of wine on the 51st floor before dinner made me very happy. The soft drinks and some of the snacks in the minibar are free as well, and they restock them every day.
The pool and spa.
The AO Spa & Club is down on the 37th floor, and hotel guests get in free. There's a 20-metre lap pool with the city in the windows, a few hot tubs (one of them fizzy with carbonated water), a sauna and a cold plunge. There's a gym on the same floor too, with Technogym machines, and it's open round the clock. After a day of walking around Tokyo I went from the cold plunge to the hot tub and back again, and I felt like a new person. At the Park Hyatt you pay extra for the spa, so this felt generous. It isn't only for hotel guests, though. Club members and people who live in the tower use it too, and it gets busy at the obvious times. Go early in the morning, when it's quietest.
Breakfast at the Tavern.
Breakfast is in the Tavern on the 51st floor (in the morning it's for hotel guests only), a big bright room with ribbons of bent timber hanging from the ceiling. It's a buffet plus a menu of dishes cooked to order. I had the Japanese set one morning, with salmon roe over rice and a bowl of noodles, and the smoked salmon and scrambled egg croissant the next. The French toast is made to order and worth the wait, and the melon was as sweet as candy. If you like a matcha latte, ask for one.
The Pastry Shop.
The hotel has its own little pastry shop on the ground floor, with about 20 seats, and the eclairs are the thing to get. It does seasonal tarts and a small afternoon tea as well. It's an easy stop on the way back up to the room in the afternoon.
The staff.
The service here is friendly and relaxed. Check-in felt like a conversation, and everyone we dealt with was warm and easy to talk to. If you find the grand Tokyo hotels a bit formal, you'll like it here. It has its limits, but I never felt fussed over, and I never felt ignored either.
Getting around.
The tower is linked underground to Toranomon Hills station on the Hibiya line, so you can get to Ginza, Tsukiji, Roppongi or Nakameguro without changing trains and without stepping outside. It rained on our last day, and it was nice to know the station was an indoor walk away. From our room to the platform took about ten minutes (two lifts and a fair bit of corridor first). Haneda is 20 to 30 minutes away by taxi, and Tokyo Station is about 20 minutes. And you can walk to Shiba Park and Zojoji temple in 10 to 15 minutes, with Tokyo Tower itself just beyond them.
Things That Could Be Better
The room.
Our King Room with Tower View was 50 square metres, which is big for Tokyo, and it was clean and quiet. But the design is the one the hotel opened with in 2014, and to me it's starting to look its age. The walls are white washi-style panels framed in walnut, which I liked, and then there's an olive-green carpet, which I really didn't. The panel by the bed for the lights and blinds looks like it came off an old stereo. And the bed is FIRM. If you like a soft mattress, ask for a topper when you check in.
It is an easy room to live in, though. There's a walk-in closet, a long walnut desk, a leather armchair, that sofa under the window, a TV that swivels round to face the bed or the sofa, and pyjamas and robes waiting for you. The bathroom is what I liked most. It's all dark stone and walnut, with a rain shower and a big round tub together behind glass (the tub would fit two), Byredo bottles and a Dyson hairdryer by the basin, and a toilet in its own little room that lifts its lid when you walk in. There's only one basin, though, so you'll be taking turns in the morning.
Dinner.
We ate at the Tavern one night, and it was only okay. The pasta was the best plate and the beef (with a hasselback potato) was cooked well, but nothing made me want to come back, and it's expensive for what you get. If you do eat here, go on a Friday or Saturday evening, when there's live music in the lounge. Breakfast, as much as I liked it, doesn't change from one morning to the next. And the room service prices made my eyes water, though what we ordered was good. I'd eat at Toranomon Yokocho, the food hall nearby, or head to Ginza. If you want something easy without leaving the tower, BeBu on the ground floor does burgers and ribs.
The Rooftop Bar.
It's on the 52nd floor, with a half-open terrace looking out to Tokyo Bay and the Rainbow Bridge, and the view is great. The atmosphere didn't match it for me. People smoke on the terrace, and it isn't always open. Have one drink at sunset for the view. For a proper night out, the New York Bar at the Park Hyatt is in another league.
Finding your way.
The street entrance is badly signed, and on the first day we walked around the base of the tower looking for it. To get to your room you take one lift to the 51st floor and then change to another. And the walk to the Ginza line is a lot longer than the walk to the Hibiya line.
Toranomon after dark.
This is an office and government district. It's clean and calm, and by 8pm it's dead. Apart from the food halls there isn't much to eat around the hotel, and Shinjuku and Shibuya both need a change of train. I missed having Tokyo buzzing outside the door.
The service has its limits.
Nobody did anything wrong, but nobody did anything that wowed me either, and at this price I expected a little more. It's a hands-off kind of service. Nobody offered to plan anything for us, and I booked our restaurants myself.
Andaz or Park Hyatt?
These are the two Tokyo Hyatts people argue about most, and they're on opposite sides of the city. The Park Hyatt is in Shinjuku, and it reopened in December 2025 after a long renovation.
I'd pick the Andaz. The room has more character, Tokyo Tower beats the Park Hyatt's view from the room, the hot tubs, sauna and cold plunge are free, the subway is an indoor walk away, and it's usually a good deal cheaper. The Park Hyatt's rooms are a bit bigger and much newer, but I found them bland. Its bathroom is the smarter of the two, with two basins where the Andaz has one. What the Park Hyatt also has is the New York Bar, which is far better than anything at the Andaz, and better pastries at breakfast.
So sleep at the Andaz and take a taxi to the Park Hyatt for a drink. For the full side-by-side, see my Park Hyatt Tokyo vs Andaz Tokyo comparison.
Overall
I think the Andaz is right for anyone who wants a big room with a famous view and an easy subway ride to most of Tokyo. It works for a family of three too, because the rooms are large. It's the wrong pick if you want the newest room in town or a lively neighbourhood.
If the price is high on your dates, look at Hotel Toranomon Hills next door, which is usually cheaper. For a better room in a better spot, I'd book the Palace Hotel. And for the bar, go to the Park Hyatt for the evening.
So here's my bottom line. I gave it 7.7 out of 10. The Tokyo Tower window and the free pool and hot tubs are the best things about it, the room and the busy-night price are the worst, and I'd only pay a quiet-night price for it.
If you're booking it
Book a King Room with Tower View (50 square metres) and ask for a high floor. The standard King Room is the same size, but it can face the park, and that's the view to avoid. The Twin Room is the same 50 square metres with two beds, and the long sofa under the window will sleep a small child. If there are three of you, ask for a rollaway when you book. Ask for a mattress topper at check-in if you like a soft bed. Choose a rate that includes breakfast. Get to the lounge early for the evening wine, and go down to the pool before breakfast. If you want sushi in the hotel, the SUSHI on the 52nd floor is an eight-seat counter, so book it well ahead. Toranomon Hills station on the Hibiya line is the closest.
More on the area: Japan guide.