Grand Hyatt Tokyo is the Tokyo Hyatt I'd book for the Grand Club, one of the best club lounges in the city, where you pour your own champagne in the evening. The rooms are big for Tokyo but dark and still on their 2014 design, the bed is firm, and Roppongi Hills means a long walk to the subway. From a high floor you get Tokyo Tower at night and Mount Fuji at sunrise, the spa baths are lovely, and it usually costs less than the Conrad, the Andaz or the Ritz-Carlton. See pictures ↓
Grand Hyatt Tokyo opened in 2003 as the hotel of Roppongi Hills, the big tower, mall and art museum complex in the middle of Roppongi. It has 21 floors and close to 400 rooms, and for twenty years it's been the Tokyo Hyatt people pick when they want a lounge and a spa without paying Park Hyatt prices. I wanted to see if that still holds now the Park Hyatt has reopened, so I booked two nights in a suite.
We were in a Family Suite on the 16th floor, with two beds in the bedroom, a separate living room, and Tokyo Tower and Mount Fuji both in the windows. The entry room is usually around $400 to $700 a night, which is less than the Conrad, the Andaz, the Ritz-Carlton or the Park Hyatt, and if you book a Grand Club room, I think the lounge makes it a very good deal. The dark rooms are my one real complaint.
What I loved
- The Grand Club, with a proper evening spread and champagne you pour yourself.
- The views from a high floor, Tokyo Tower lit orange at night and Fuji pink at dawn.
- The spa baths, a sauna, steam, a hot bath and a cold plunge after a long day of walking.
- The concierge, who's very good at getting you into hard-to-book Japanese restaurants.
- The price, usually lower than the Conrad, the Andaz or the Ritz-Carlton.
What could be better
- The rooms are dark and still on their 2014 design, and the bed is firm.
- Low floors look at office walls, so the view depends on where they put you.
- The subway is a 10 to 12 minute walk, partly outside, through the Roppongi Hills complex.
- It's big and a bit impersonal, and the spa baths cost extra unless you have the right status or a suite.
Arrival
Finding the door.
The hotel sits behind the Roppongi Hills shopping centre, and the way in isn't obvious the first time. Our taxi pulled into a driveway packed with other taxis dropping people at the restaurants, and someone had our bags out of the boot before I'd found my wallet. It was early December, and the lobby was all Christmas lights.
The lobby.
It's big, with polished stone floors, a glowing staircase, and people coming and going all day. My favourite thing in the lobby is the corridor to the lifts, guarded by two huge sculpted heads by Jun Kaneko, which I grinned at every time we walked past. Check-in at the desk on the ground floor was quick. If you have Grand Club access you can check in sitting down up on the 10th floor instead.
The room
The view.
The best thing about our suite was the window. At night Tokyo Tower glowed orange between the towers, close enough to make me grab my phone, and at sunrise Mount Fuji turned pink on the horizon. There's a long window seat in the bedroom, and I sat there in a robe with a cup of tea and watched the sky go orange behind Tokyo Tower. On a low floor you might get a wall of office windows instead, so ask for high.
The suite.
It's a big space for Tokyo, with a living room in dark wood panelling, tan leather armchairs and a pale sofa, and a bedroom with two beds behind a wood-panelled wall. There's a Nespresso machine, a Japanese tea set with an iron kettle, a Bose speaker, and curtains you open from the bed. The heavy oak door shuts out the corridor completely, and I didn't hear a thing all night. Turndown came while we were at dinner.
But it's dark, and the bed is firm.
The rooms were last redone in 2014, and they've kept that look of red-brown wood and low amber light. It's well kept and nothing is worn, but after the bright new rooms at the Four Seasons at Otemachi it felt heavy, and even by day I had every lamp on. The bed was FIRM, so ask for a mattress topper if you like a soft one. The air is dry this high up too, and they'll bring a humidifier if you ask.
The bathroom
A wet room with a deep tub.
The shower and the tub sit together behind glass, and the rain shower has REALLY strong pressure, which I loved after a long flight. There's a round mirror with a little TV on the vanity beside it, and the toilet is a Toto in its own glass-doored room, with a lid that lifts when you walk in (it never stops being funny). It's a good bathroom to use, in pale stone with a dark wood vanity, though nothing about it stayed with me.
Breakfast and the Grand Club
The Grand Club.
This is the reason I'd book the Grand Hyatt. It's on the 10th floor, all timber ceilings and big windows facing west, and it's calmer and more personal than the rest of the hotel. From 5:30 to 7:30 in the evening there's a real spread, okonomiyaki, sashimi, braised beef, simmered Chinese cabbage, a tofu salad, cheeses, and champagne and wine on ice that you pour yourself. We sat at the west-facing window seats with a glass each and watched the city lights come on, and it easily did for dinner.
Breakfast in the club.
Breakfast up here is a smaller buffet than downstairs, with grilled fish, rice and miso, eggs, fruit and very good pastries (the almond croissant). It's quieter, and it's the breakfast I'd choose.
The French Kitchen.
The main restaurant is on the 2nd floor, a big room with trees growing inside it and colourful panels on the wall. One morning we went down to see the full buffet, and it has more of everything, bowls of salmon roe, cod roe and tuna on ice, house-made tofu, pan-fried salmon and sweet melon. It's good. But it's busy and noisy, and I didn't think it beat the club for a relaxed start to the day. If you're a Hyatt Globalist, your breakfast is the one in the club, so don't expect the French Kitchen to be included.
Restaurants and the bar
Roku Roku.
This is the sushi restaurant on the 6th floor, and you should sit at the counter. The fish was beautiful (the tuna especially), served on a turquoise plate that I wanted to steal. It's as good as a good sushi restaurant outside the hotel, but it costs a lot more, so I wouldn't make a special trip for it. Order the set menu, which runs from a starter through sashimi and sushi to miso soup and fruit.
The rest.
The Oak Door is the steakhouse, with wood-burning ovens and a huge wine list, and it's the one people talk about. Keyakizaka does teppanyaki with tender wagyu, Shunbou does seasonal kaiseki with rice cooked in an iron pot, Chinaroom does dim sum and Peking duck, and Fiorentina downstairs is a casual Italian café with a patio. In the evening there's live jazz in Maduro, the bar, which is dark and moody in the best way. With all of Roppongi outside, I'd do one big dinner at the Oak Door and eat out the rest of the time.
Pool and spa
The pool.
Nagomi Spa and Fitness is on the 5th floor. The pool is a 20-metre indoor lap pool in a warm, low-lit stone hall with a glowing whirlpool at one end, and it's rarely busy. Swim caps are compulsory (they lend you one), and children can only swim at set hours. The gym is open 24 hours.
The baths.
The changing rooms have the best part, a sauna, a steam room, a hot bath and a cold plunge, separate for men and women, and you bathe nude. I went down at about 9pm and did the hot-cold-hot routine until I could barely stand, and I slept like a log. The pool and gym are free for every guest, but the baths cost extra unless you're in a suite or have the right World of Hyatt status, so ask when you book.
Service
Polished, if a bit big.
The doormen are quick, the staff bow and smile, and housekeeping comes twice a day. The concierge is very good with hard Japanese restaurant bookings, and if anything goes wrong they sort it out fast. It's a big hotel, though, and downstairs it can feel like a machine. Up in the Grand Club it's calmer, the staff seat you and bring your drinks to the table, and that's where it felt like a luxury hotel to me.
Location
Roppongi Hills on the doorstep.
The Mori Art Museum and the Tokyo City View observation deck are a couple of minutes' walk away, there are hundreds of restaurants in the complex, and in winter the Keyakizaka avenue below is lit up in white and blue, with Tokyo Tower glowing at the end of it. Haneda is about 40 minutes by taxi, and Tokyo Station about 15.
The trains are further than they say.
Roppongi Station on the Hibiya line is quoted as three minutes away. From our room to the platform it was more like 10 to 12, out past the car park, up through the mall, across the plaza by the giant spider sculpture and down again, with part of it outdoors. In the rain it's a pain. And Roppongi itself isn't for everyone. It's lively and international, and it's not the old Tokyo most first-time visitors are after.
Grand Hyatt or Park Hyatt?
These are the two Tokyo Hyatts people ask me to choose between. The Park Hyatt reopened in December 2025 after a long renovation, with bigger, newer rooms and the New York Bar, and it usually costs about twice as much.
I'd pick the Grand Hyatt. You get the Grand Club with its champagne, a pool you don't pay for, baths that come free with a suite or status, the Hibiya line, and a much kinder price. The Park Hyatt's rooms are bigger and newer, but I found them bland, and it has no club lounge at all. Go up to the New York Bar one night for the jazz. For the full side-by-side, see my Park Hyatt Tokyo vs Grand Hyatt Tokyo comparison.
Is it worth it?
Yes, especially with the Grand Club. Book a club room and you get a big, quiet room, the pool, a lounge that easily replaces dinner, and Tokyo Tower in the window if you're high enough, and the hotel usually costs less than the Conrad, the Andaz or the Ritz-Carlton. Without the club it's a dark, decent big-city hotel, and I'd think harder.
It suits Hyatt members, couples who want a lounge and a spa, families (the suites are huge for Tokyo), and anyone who likes Roppongi. Skip it if you want a bright, modern room, a quick walk to the subway, or a hotel that feels Japanese. For a room with more character and Tokyo Tower closer still, I'd look at the Andaz. For a more grown-up hotel with some of the best service in the city, book the Palace Hotel.
I gave it 8.0 out of 10. With brighter rooms and a closer station it would score higher.
If you're booking it
Book a Grand Club King if you can. It's the same 42 square metres as the Grand King, and the lounge comes with it, so the only extra is the higher room rate. Ask for a high floor facing Tokyo Tower (we were on 16), because lower down you can end up looking at the next building. If you don't book the club, choose a rate that includes breakfast. Ask about the spa baths when you book, and ask for a topper if you like a soft bed. Book the Oak Door and Roku Roku ahead. From Haneda it's about 40 minutes by taxi, or take the Airport Limousine Bus. Come in December for the Keyakizaka lights.
More on the area: Japan guide.